
Are you ready to capture the valuable insights and advice shared during your Mentorly sessions? We've got you covered! With our recording feature, you can easily save and revisit your sessions. Here's a user-friendly guide to help you get started:

- [Save your session recording on the cloud](#save-your-session-recording-on-the-cloud)
- [Upload your session recording to your Dropbox account](#upload-your-session-recording-to-your-dropbox-account)
    

## Save your session recording on the cloud

1.  Join the call from your dashboard or from your calendar.
    
2.  During your call, and by clicking on the sub-menu, you'll see a button labeled "Start Recording." Click on this button to begin recording the session. And toggle the "Cloud recording" option. Note that both mentors and mentees can trigger the call recording.  
    
    
    ![](/images/help/articles/record-your-mentorly-sessions-1.png)
    
    ![](/images/help/articles/record-your-mentorly-sessions-2.png)
    
      
    You'll receive an audible confirmation notifying you that the recording has started. This way, you'll know that everything you discuss is being captured.
    
3.  After recording your session for a few seconds or for as long as you need, click on the "Stop Recording" button.  
      
    Once again, a voice notification will inform you that the recording has ended.
    
    ![](/images/help/articles/record-your-mentorly-sessions-3.png)
    
4.  With the recording complete, you can now conclude your call with your fellow participants.  
      
    Feel free to continue your conversation or address any remaining questions.
    
5.  Shortly after ending the call, you will receive an email with a link to download the recording. This email will serve as your secure access point to the recorded session, allowing you to revisit the valuable insights and advice shared during your Mentorly experience.  
    
    
    ![](/images/help/articles/record-your-mentorly-sessions-4.png)
    

That's it! You've successfully recorded your Mentorly session or masterclass. Now you can easily refer back to the conversation whenever you need a refresher or want to revisit the wisdom shared during your mentoring journey.  
  
👀 ***Good to know: The recording is available for 24 hours from the end of the session. We recommend uploading the downloaded recording to your data storage or uploading it to your Dropbox.***

* * *

## Upload your session recording to Dropbox

1.  Join the call from your dashboard or from your calendar.
    
2.  During your call, and by clicking on the sub-menu, you'll see a button labeled "Start Recording." Click on this button and toggle the "Upload to Dropbox" option.  
    
    
    ![](/images/help/articles/record-your-mentorly-sessions-5.png)
    
3.  Log in to your Dropbox account and authenticate your account. Once it's done, click "Start Recording"  
    
    
    ![](/images/help/articles/record-your-mentorly-sessions-6.png)
    
    ![](/images/help/articles/record-your-mentorly-sessions-7.png)
    
4.  The recording will be available for you after the end of the session in your Dropbox account.  
    
    
    ![](/images/help/articles/record-your-mentorly-sessions-8.png)
    
      
    ***ℹ️ Please note: If you chose Dropbox as an option, you won't receive an email to download your recording.***
    

If you encounter any issues or have additional questions, please don't hesitate to reach out to our support team.

Happy learning and recording!


A Step-by-Step guide to help you recording your session

Record your Mentorly sessions


Having a video session on Mentorly allows you to have a truly interactive experience with your mentor/mentee and we've made it even easier for you to interact with each other.

Once you've joined your video call session

You can control your microphone, camera, sharing your screen and other settings with the settings bar located at the bottom of your screen.

![](/images/help/articles/video-call-features-1.gif)

You can learn more about all the buttons by visiting our [Joining your Video Call Session](/en/help/for-all/joining-your-video-call-session) article.

* * *

## Screen Sharing

Sharing your screen in a meeting **allows others in the meeting to see what is on your screen**. This is useful in cases where you need to share a Powerpoint slide deck, guide another user through a website, or otherwise share content visible on your computer.

You can choose to share your entire screen, window (browser) or a tab.

![](/images/help/articles/video-call-features-2.gif)

To share your screen:

1.  Click on the screen icon next to the camera icon
    
2.  Choose if you'd like to share your entire screen, window or a tab
    
3.  Once you choose what to share, click on **share**
    
4.  To stop sharing click on **stop sharing.**
    

* * *

## Chat

You can **chat** with your mentee or mentor by clicking on the message bubble icon in the upper right-hand corner of your screen.  


![](/images/help/articles/video-call-features-3.gif)

**Good to know:** Your chat history is saved with the mentee/mentor in your messages.

**Good to know**: You can upload a file to the chat by clicking on the paperclip icon.

* * *

## Reactions feature

To show your engagement throughout the meeting, we suggest using our reactions feature.

When you click on the hand icon, you can send the other user a clap, thumbs up, smile a gif and so much more.

![](/images/help/articles/video-call-features-4.gif)

* * *

## **Breakout Rooms:**

As moderators in video sessions, mentors can create breakout rooms during the sessions. They can create as many breakout rooms as needed and send users to separate rooms. The mentor also has the option to join & delete the rooms, as well as remove an individual from a room.  


![](/images/help/articles/video-call-features-5.jpg)

**Here’s how:**

1.  A user needs to raise their hand by clicking on the hand icon. The moderator can raise their own hand as well.
    
2.  Click on the yellow hand icon at the top of the video session
    
3.  A tab on the right-hand side of the session will appear with all the participants. Click on **Add breakout room** to add rooms as needed.
    
4.  Once the moderator has created the breakout rooms, they can hover over the participant's name and click on the three dots beside their name to send the user to the desired breakout room. The moderator can also search by the participant's name in the **Search Participants** box.
    

To send the participants back to the main room, hover next to the user's name and click on the three dots beside their name, then click on "Send participants to".

**To delete a breakout room:**

Hover next to the breakout room you would like to remove. Three dots will appear next to it and click on **remove**.

**Good to know:** The mentor is set as a moderator by default but can give moderator rights as well.

**Good to know:** A moderator can also join a breakout room by hovering over the breakout room they wish to join and can click on **Join**.

* * *

## More Actions

When you click the three dots on the tool bar, you can select more actions.

![](/images/help/articles/video-call-features-6.png)

You can choose to have subtitles, share a video link or an audio. You have numerous background options to select from as well.

In the settings tab, you can see and modify different settings during your video call.

1.  You can see your devices (microphone, video, etc.) settings in the **Devices** tab
    
2.  You can edit your display name in the **Profile** tab
    
3.  Change the moderator settings in **Moderator** tab
    
4.  Edit notifications in the **sounds** tab
    
5.  You can edit keyboard shortcuts, message notifications and video session language on the **more** tab.
    

![](/images/help/articles/video-call-features-7.jpg)

* * *

##   
Self View  
  
Are you having trouble seeing yourself in a video call?  
  
It's possible that you may have accidentally hidden your self-view. Don't worry, this can be easily fixed by following these steps:

1.  Look for the "Three dots" icon in the video call window.
    
2.  Click on the "Settings" option.
    
3.  Click on "More" to expand the options.
    
4.  Check if the "Hide Self-view" option is turned on or off. If it is on, click to turn it off.
    

Once you've done this, you should be able to see yourself again during the video call, and use your "Toggle Tile View" to change your video view settings (either you and your mentor side by side, or you in the bottom corner),  
  
Remember, if you want to see yourself, make sure the "Hide Self-view" option is turned off.  


![](/images/help/articles/video-call-features-8.png)

  
  
**Have any questions or need any assistance?**

Not to worry, we’re here to help!

You can contact the Mentorly support team by going to the **Help** tab found on your personal dashboard and clicking **Go to Live Chat**.


This article focuses on some useful features you have during your video call session

Video Call Features


* * *

1.  [Permission settings](#permission-settings)
    
2.  [Browser](#browser)
    

* * *

Here are our key troubleshooting tips to ensure a smooth video call experience.

# **Permission settings:**

- Be sure to allow access to your microphone/camera by accessing your permission settings of your browser.
    
    (Examples below are using the latest version of Chrome)
    

![](/images/help/articles/troubleshooting-your-video-call-session-1.png)

![](/images/help/articles/troubleshooting-your-video-call-session-2.png)

- If your microphone/camera are **internal** (like on a laptop), please head to your **System Preferences** and ensure your microphone **input/output** are properly set.  
- If you are using a private work laptop, your company may have restricted your permission settings: it is best to join your video session via a personal laptop.
    

# **Browser:**

- Close down any other program, app and/or browser that might be using your camera or microphone.
- The following browsers are best supported: Chrome, Firefox, Safari
- To optimize your Mentorly experience, please ensure you are using a recent version of your browser. Older versions may not be supported.
* * *

## **Have any questions or need any assistance?**

Not to worry, we’re here to help!

You can contact the Mentorly support team by going to the **Help** tab found on your personal dashboard and clicking **Go to Live Chat**.

Please include the following when you chat with us:

- A screenshot of your entire browser screen
- The URL of the page you are on
- The type of device and browser


Troubleshooting your video call session


Welcome to Mentorly! We've partnered with your organization to provide mentorship sessions with ease.

On the Mentorly platform, you can — book sessions, hold video calls, chat and share files with mentors — all in one place!  
  
Here are the key steps to get you started as a mentor or a mentee.

To get started, check out [this article](/en/help/mentorship-resources/mentorly-the-best-fit-for-mentorship) to learn about why Mentorly is the best fit for mentorship.  


* * *

# **1\. Set up your account**

Once your program manager has invited you to join Mentorly or you've signed up, you will receive an email asking you to sign in and complete your account.  
  
Follow the link in the email, set up your password, and you're in!

* * *

# **2a. Begin your onboarding experience**

Once you've signed in, Mentorly will guide you through a few Onboarding steps that will allow you to start building your mentor or mentee profile.  
  
We'll ask about you and your experiences, your skills, as well as to upload a profile picture and adjust your settings.  


![](/images/help/articles/getting-started-with-mentorly-1.png)

**Good to know:** You'll be able to edit this information later on from your personal dashboard.

**Good to know:** Mentorly only allows your profile to be under **one** **sector/industry** (not multiple). However, you can add multiple **areas of expertise**.  


# **2b. Matching questionnaire**

If your program has chosen matching for mentor/mentee pairings, then you will also have a matching questionnaire as part of your onboarding steps.  
  
Simply fill out the questionnaire with answers that pertain to you - the more specific the better!

* * *

# **3\. Complete your Profile**

Once you've completed your onboarding, you will be brought to your Mentorly personal dashboard.

At the top of your dashboard, you'll be shown a progress bar for completing your onboarding.

![](/images/help/articles/getting-started-with-mentorly-2.png)

By clicking on this box, you will first be brought to your profile to complete, and then your program questionnaire (if applicable).

On your **Profile** tab, the text boxes highlighted in light blue are required for your profile to be complete.  


![](/images/help/articles/getting-started-with-mentorly-3.png)

You can also adjust your settings (email, location, timezone) from the **Settings** tab.

**Good to know:** Mentorly is time-zone smart, which means the times indicated throughout the site will be based on your browser's location.  


* * *

# **4\. Messaging**

Mentorly **Messaging** is a helpful tool discuss your sessions or even share news and files - it keeps all the communication in one place on the platform!  


It allows you to communicate with your Program Manager and your Mentor(s).  
  
To get started, click on the pencil next to the search bar (see image below), select your recipient(s), and compose your message.  
  
Participants will receive an email notification for every message sent in Mentorly to ensure they don't miss out on anything.  


![](/images/help/articles/getting-started-with-mentorly-4.png)

* * *

# **5\. Support**

The **Help** tab will link you to our Mentorly Help Centre, which has a number of articles, all designed to provide assistance in every step of the program.

Mentorly prides itself on its highly responsive customer service and technical support - **our support team is available Monday - Friday, 9am - 5pm EST**.

If you have a designated MSA, simply reach out to them via email with any questions or concerns you may have.

If you do not have an MSA, contact the Mentorly support team by going to the **Help** tab found on your personal dashboard and clicking **Go to Live Chat**.  


* * *

# **What's next?**

Are you a mentor? [Add your availability](/en/help/for-mentors/adding-availability)

Are you a mentee? [Find a mentor](/en/help/for-mentees/finding-a-mentor-and-booking-a-session)

* * *

## **Have any questions or need any assistance?**

Not to worry, we’re here to help!

You can contact the Mentorly support team by going to the **Help** tab found on your personal dashboard and clicking **Go to Live Chat**.


Here's everything you need to begin your mentorship program as a mentor or mentee

Getting started with Mentorly


You can view your session history and join your upcoming sessions by accessing your **Sessions** tab on the left hand side of your dashboard.

For best results, we recommend joining your video session using Chrome, Firefox or Safari.

![](/images/help/articles/joining-your-video-call-session-1.png)

The **Join call** button below will activate 10 minutes prior to your session starting.

* * *

# **Joining your call**

When joining your call, make sure your browser is allowing access to your camera and microphone. If you have multiple devices for your microphone or camera, you can select which to allow from the drop-down menu.

  


![](/images/help/articles/joining-your-video-call-session-2.png)

## **During your video session:**

You can control your microphone, camera, sharing your screen and other settings by the settings bar at the bottom of your screen.

![](/images/help/articles/joining-your-video-call-session-3.jpg)

![](/images/help/articles/joining-your-video-call-session-4.png)

![](/images/help/articles/joining-your-video-call-session-5.png)

The micro-phone icon is to control your mic.

The camera icon is to turn your camera on/off.

*You can test your audio and view your camera info by clicking on the arrows above the icons.*

![](/images/help/articles/joining-your-video-call-session-6.png)

The screensharing icon is to start/stop sharing your screen.

![](/images/help/articles/joining-your-video-call-session-7.png)

The hand icon is to raise/lower hand.

*You can send reactions by clicking on the arrow above the hand icon*

![](/images/help/articles/joining-your-video-call-session-8.png)

The tile icon is to adjust the view of your video session.

![](/images/help/articles/joining-your-video-call-session-9.png)

The performance icon is for adjusting performance settings for laggy video.

![](/images/help/articles/joining-your-video-call-session-10.png)

The grid icon is to adjust to full screen or minimize full screen mode.

![](/images/help/articles/joining-your-video-call-session-11.png)

The three dots icon gives you access to all the settings.

![](/images/help/articles/joining-your-video-call-session-12.png)

The red phone icon is to end the session.

**Chat:**

You can **chat** with your mentee or mentor by clicking on the message bubble icon in the upper right-hand corner of your screen.

You can **report** a call to Mentorly or reach out to our **support** team in the bottom left corner of your screen.

![](/images/help/articles/joining-your-video-call-session-13.png)

* * *

# **Breakout Rooms:**

As moderators in video sessions, mentors can create breakout rooms during the sessions. They can create as many breakout rooms as needed and send users to separate rooms. The mentor also has the option to join & delete the rooms, as well as remove an individual from a room.

**Here’s how:**

1.  A user needs to raise their hand by clicking on the hand icon. The moderator can raise their own hand as well.
    
2.  Click on the yellow hand icon at the top of the video session
    
3.  A tab on the right-hand side of the session will appear with all the participants. Click on **Add breakout room** to add rooms as needed.
    
4.  Once the moderator has created the breakout rooms, they can hover over the participant's name and click on the three dots beside their name to send the user to the desired breakout room. The moderator can also search by the participant's name in the **Search Participants** box.
    

To send the participants back to the main room, hover next to the user's name and click on the three dots beside their name, then click on "Send participants to".

**To delete a breakout room:**

Hover next to the breakout room you would like to remove. Three dots will appear next to it and click on **remove**.

**Good to know:** The mentor is set as a moderator by default but can give moderator rights as well.

**Good to know:** A moderator can also join a breakout room by hovering over the breakout room they wish to join and can click on **Join**.

* * *

# **Troubleshooting tips:**

- Allow access to your microphone/camera by accessing your permission settings of your browser.
- Close down any other program, app and/or browser that might be using your camera or microphone.
- If your microphone/camera are **internal** (like on a laptop), please head to your **System Preferences** and ensure your microphone **input/output** are properly set. ([Mac](https://support.apple.com/en-ca/guide/mac-help/mchlp2256/mac) or [PC](https://support.microsoft.com/en-us/help/4520288/windows-10-fix-sound-problems) instructions)
- If you are using a private work laptop, your company may have restricted your permission settings: it is best to join your video session via a personal laptop.
* * *

# **After your video session:**

Once you end the call at the end of your video session, you will be prompted to leave a rating and review for either your mentor or mentee, and the platform. These ratings and reviews are only visible to your Program Manager and Mentorly's support team.

* * *

## **Have any questions or need any assistance?**

Not to worry, we’re here to help!

You can contact the Mentorly support team by going to the **Help** tab found on your personal dashboard and clicking **Go to Live Chat**.


Where and how to join your video call session and basic troubleshooting tips.

For All

All Articles (5)

Record your Mentorly sessions

Video Call Features

Troubleshooting your video call session

Getting started with Mentorly

Joining your Video Call session