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If you’re looking to set up a mentorship program or support an existing one with ease, efficiency, and insight into its success, then yes! Mentorly’s for you!

Mentorly was designed as a cloud-based turnkey digital mentorship solution that features a manager portal, seamless user onboarding, user dashboard, mentee and mentor profiles, matchmaking, browsing, booking, video calls, chat and inbox, insightful engagement stats and more!

Whether you’re looking to connect your team or a large network, Mentorly is your solution to centralize all mentorship processes and exchanges and benefit from our team’s expertise and assistance along the way.

Request a demo for a tour of Mentorly and get all of your burning questions answered.

You don’t have to be a developer to use Mentorly!

We’ve designed Mentorly so that you can easily manage and track your own mentorship program(s) while benefiting from our customer service and technical support. We’ve also created handy product tutorials that will assist you in managing your program and users.

A dedicated Success Manager is available for Mentorly Pro and Enterprise plans. They will assist you in setting up your program(s), manage pairings, and provide insightful tips and tricks to help you ensure the success of your program(s).

Setting up a successful mentorship program requires a few elements. We recommend starting with the most important part, setting your program objectives, requirements, and key performance indicators (KPIs).

Here are some questions to ask yourself: - What is the objective of my program? - Who will be managing this program with access to the Manager Portal? - Which mentors do I want to involve in the program? - What kind of mentorship do I want to provide for my people? - What is expected of each mentor in terms of time commitment? - How often are mentees and mentors expected to connect?

Next, you’ll want to gather a good group of mentors and inform them of your program objectives. Once they have confirmed their participation and availability, it’s time to onboard them onto the platform.

Then you’ll want to either invite a select group of mentees to the platform or cast an open invitation. Mentorly then provides matches or recommendations of mentors to each depending on your objectives.

Along the way, it is crucial to be clear about your program objectives and expectations so that the experience for each participant is frictionless and has a lasting impact.

Mentorly can launch your custom branded portal within a few weeks time. We recommend staggering onboarding to ensure that mentors have completed profiles and availability before mentees are onboarded to create their own.

As Program Manager with access to the Manager Portal, you will be able to onboard and tag users, track sign-ups and sessions, along with message users individually or as a group.

You will also be able to upload your own documentation and resources, such as a Mentor Contract, Mentoring Tips, Program Guidelines, etc.

Mentorly prides itself on its friendly and highly-responsive technical and client support. You can find out more by visiting our Pricing page.

A dedicated Success Manager is available for Mentorly Pro and Enterprise plans. They will assist you in setting up your program(s), manage pairings, and provide insightful tips and tricks to help you ensure the success of your program(s).

Mentorly offers integration with several social login services (Google GSuite, Facebook, LinkedIn), as well many calendaring services, such as iCal, Outlook + Outlook Pro, Google Cal, Yahoo Cal and Calendly. We can also integrate with existing HRIS systems, contact us for more information.

We recommend holding sessions on a computer in a quiet environment with a reliable Internet connection. You’ll need an up-to-date browser (Chrome, Firefox, Safari, Edge, etc.) and a working webcam, as sessions are held by video conference on the platform itself.

Mentorly Enterprise is currently available in North America. Clients can purchase Mentorly in any English and French-speaking countries that are supported by Stripe, our third-party payment provider.

Clients interested in in-app user billing will require Stripe Connect, which is not supported in every country. To find out if your country is supported, click here.

For Teams and Pro Clients, English and French are supported. Our Enterprise Plan offers multilingual support. To know more, please contact info@mentorly.co

We’ve created a whole collection of materials to ensure the success of your program which are available for all pricing plans. These include but are not limited to Mentoring Tips for mentors, Session Tips for mentees, Mentee Code of Conduct, Mentor Contract, Product Tutorials, and webinars. We also have a blog with insightful articles on the benefits of mentorship in the workplace and in schools.

We are continually updating this content to provide you with the latest expertise and insights into the best mentorship practices.

If you’re unclear about our pricing plans, we encourage you to contact us so that we can assess your needs and objectives and point you to the right plan for your business.

There are zero setup fees to setup your subscription. Once you’ve selected your pricing plan and billing preference, you can expect to pay a fixed amount per month or year.

Yes! You can most definitely purchase certain features à la carte. In order to do so, head over to our Pricing page and contact Sales.

While sessions are unlimited for each pricing plan, there is a limit to the number of users that are included for the Mentorly Teams and Pro plans. The Mentorly Teams plan offers access to up to 100 people and the Mentorly Pro plan offers access to up to 500 people. The Mentorly Enterprise plan offers unlimited access to users.

We will be in touch should you near the max capacity of users for your subscription. You will not be billed out of the blue for extra costs!

Mentorly contracts are either 6 or 12 months long. Mentorly can be set up within a few weeks, however it can take up to 5 weeks to kickstart your mentorship program and get the swing of Mentorly, so anything shorter subscriptions wouldn’t give you enough time to set up, monitor and identify trends in your program.

Your subscription will be billed and charged monthly, annually or by quarter via Electronic Transfer, Check, or Stripe, our third-party payment processor which requires a valid credit card, such as Visa, MasterCard, Maestro, American Express, Google Pay, Apple Pay. No additional fees, processing or otherwise, will be charged.

If you want to set up an alternate method of payment, a 3% convenience fee will be charged on the total billable amount.

If your payment is declined and the Fees are not paid within fourteen (14) days of such payment being declined, either through electronic transfer or through another credit card, Mentorly may suspend your access to their service until the payment is received.

We enable our clients to capture payment and issue payment via their manager portal in the case a participation fee is collected from mentees, or sessions are paid between users and a percentage is, in turn, taken by the client. This way, clients can finance their mentorship program(s) and/or benefit from in-app billing flexibility for users.

We’ve set up automatic billing and charging through Stripe that knows when your payment method is no longer valid. You will be directly notified to update this information by email prior to its expiration.

Should you like to switch payment methods, please contact us.

For Teams subscriptions, you can terminate before the end of its term by writing info@mentorly.co at least fourteen (14) days prior to your next billing cycle. Teams subscriptions paid in full for the year are not refundable.

For Pro and Enterprise Subscriptions, please contact Sales at info@mentorly.co.

Mentorly holds specific non-sensitive personal information in order to provide its services, including user name, email, location, linked social media, profile and galleries images, preferred and spoken languages and any information that was saved by users to their profiles.

Mentorly does not hold nor have access to users’ banking or payment information.

Mentorly is hosted on Amazon Web Services which protects web applications by filtering traffic based on the guidelines we’ve created and identifies threats regularly, by monitoring the network and account activity within our cloud environment so that clients and users’ information and data is protected at all times.

To learn more, visit AWS.